Be Free of the Expensive Past | Power up your Contact Center with Hosted Switch and DIDs

phone numbers for contact centersAs a customer of services like Uber or Lyft, we can keep my real phone number private. We can also call a number that is local to us that our vendor owns, but it can ring to my vendor’s contact center in another country. As business owners, we can own phone numbers in several big cities on our planet. People in those big cities can dial that number that we own but it is local to them and reach us conveniently and usually at no charge. The joys of VoIP! We hear people “dis” it in preference to newer communications tech such as WebRTC, but it still powers our personal and business lives in a lovely way.

One of the most interesting business models that benefit from VoIP and direct inward dialing phone numbers is contact centers. Every business dreams of better flexibility, high availability, high call quality, productivity, scalability, flexibility, and security. A good VoIP service enables reasonable pricing as opposed to dinosaur PSTN rates. It powers businesses such as those that need contact centers or that are contact centers to be as global as they would like in over 130 nations with DIDX direct inward dialing phone number coverage.

In the past, businesses built headquarters and hired everyone locally. Each person clocked in and out at this HQ. Today in 2018, employees can work more flexible hours and from anywhere. In fact, a business does not need an expensive headquarters. Freedom is what VoIP and direct inward dialing phone numbers give everyone involved.

Does your business want to empower its remote workers to operate as the contact center for customer service, sales and technical support? DIDx offers the direct inward dialing phone numbers. Just use DIDx API with your service to buy the DID phone numbers as you need them. If you need fewer than 50 DIDs, just refer your communications service provider to DIDx. We’ll do all the work with them for you to benefit.

We’re here to set you and your business free from the expensive and inflexible ways of the past and to embrace all you can be with new and highly approved tech of the present. Sign up for direct inward dialing phone numbers at http://www.didx.net. If you need other services such as security, termination, hosted PBX or soft switch, we know thousands around the world, highly respected companies that can help you get going now.

New Romania DID Number Areas from 5 Star Telephony Vendor on DIDx

New DID number areas are added to our direct inward dialing marketplace at DIDx.net: Romania +40  country code … of 19 cities! The vendor 710082 has a 5 star vendor rating, too. Log in to your DIDx account today to take advantage. New DID number areas are added to our direct inward dialing marketplace at DIDx.net: Romania +40  country code … of 19 cities! The vendor 710082 has a 5 star vendor rating, too. Log in to your DIDx account today to take advantage.

Why would organizations and individuals like to own Romania phone numbers even if they do not live in or have an office in Romania? Here are some examples:

1. To be a local call to anyone who the following is really important to … the Carpathian mountains, sculptor Constantin Brancusi, wine, salt mines, George Enescu, medieval fortresses, Eugene Ionesco, “Dacia” cars, Dracula, stuffed cabbage leaves, Nadia Comaneci, primeval dense forests, the Black Sea, Gheorghe Hagi, sunflower fields, wolves and bears, painted monasteries, the Danube Delta.

2. If you are a citizen of Canada, Japan and the United States and you want to get a job in Romania. You are permitted to work in Romania without the need to obtain a visa or any further authorisation for the period of their 90 day visa-free stay.

3. Since Romania is Europe’s richest country in gold resources, and if you want to do business with them somehow in that industry…

4. If you know the next “Sasha Baron Cohen” … 😉

5. If you want to partner with vehicle parts, insulated wire, cars, wheat and/or rubber tire industries there in any way. These are their biggest exports. On the other hand…

6. If you want to partner with organizations there in their biggest import need areas of vehicle parts, packaged medicines, crude petroleum, wheat, corn and pork.

7. Stay in touch with your family in Romania while you are away at school, on business and/or just traveling. You’ll be a local phone call for them in Romania no matter where you are in the world.

8. To hire and retain a remote work force there!

9. To enable your contact center anywhere in the world to be a local call for anyone in Romania to reach you.

Area codes and cities available:
21 Bucuresti (Bucharest)

31 Bucuresti (Bucharest)

330 Suceava

331 Botosani

332 Iasi

334 Bacau

335 Vaslui

336 Vaslui

337 Vrancea

338 Buzau

339 Braila

340 Tulcea

341 Constanta

342 Calarasi

343 Ialomita

345 Dambovita

346 Giurgiu

347 Teleorman

348 Arges

349 Olt

350 Vrancea

351 Dolj

352 Mehedinti

353 Gorj

355 Caras Severin

356 Timis

357 Arad

358 Alba

360 Salaj

361 Satu Mare

362 Maramures

344 Prahova

363 Bistrita Nasaud

364 Cluj

365 Mures

366 Harghita

367 Covasna

368 Brasov

369 Sibiu

Best Voice over Internet and other IP Communications Blogs

VoIP was a life-saver for many students all over the world. It has and does give them the opportunity to write, read, speak and listen to people in South Africa, Australia, Germany, USA, Malaysia, Pakistan and any of the other 214 other nations and territories. VoIP offers schools, colleges and universities to use real life applications in using language and learning and applying any subject. After “VoIP.” life gets better!

So, with that background of our cofounders of this VoIP company in 1999, here are spme of their opinions of the best VoIP blogs available.

  1. #1 VoIP Blog, VoIP News, Cloud Communication Trends | GetVoIP
  2. Dean Bubley’s Disruptive Wireless
  3. TMCnet VoIP, CRM, Call Center and Technology Blogs (shameless plug … my “Monetizing IP Communications” is there.)
  4. Small Business Blog · Press8 Telecom
  5. Blog | OnSIP
  6. VoIPWatch
  7. Friendly Tips & Insights on Growing Your Business
  8. CONNECTING THE WORLD, ONE COUNTRY AT TIME! (I am one of the bloggers on this site. The article about Fred of FreeSWITCH is more than interesting and the one title “How to Configure OpenSIPS” is by Bogdan and me… quite informative.)
  9. VoIP Innovations | Custom Communication Solutions
  10. Nancy Ridge’s Blog | Alliance of Channel Women

Double DID You to Switch from Local Network to International

stripcreator, geofencing, did numbersUber, Lyft, Fedex, UPS, Amtrak, Western Union … to name a few of the most successful examples of switching from local network to international network, attracting a huge increase in market, sales and retention of customers.

Uber began by offering services in San Francisco. Now, its coverage includes 60 + countries and 400 cities worldwide.

In 1997, Federal Express began serving only the western part of USA. Today, it serves 220 nations and territories on Earth which is basically… all of them. There are so many ways to go international and grab a bigger share of clients to serve with your service. One that we can help with is direct inward dialing, enabling your company to be a local call to those who … you need them to call you!

Some who read our blog are communications operator, carriers and service providers but also the large enterprises like multi-national contact centers and international nonprofit networks… the wholesale market that DIDx directly serves. It’s simple to sign up and start offering local DID phone numbers to companies like Amtrak and American Red Cross. You expand via DIDx, so they can expand. It’s a geofencing Ώπα!

Others who read our blog are early adopters, tech gurus, entrepreneurs, small business owners, information addicts, journalists, bloggers, social media specialists and such.

We can recommend you to the perfect provider that fits your niche needs, so you can own local phone numbers of the cities on Earth where there are people who need to call you and whom you want to call you. DIDx has over 35,000 members who are communications operator, carriers and service providers but also the large enterprises like multi-national contact centers and international nonprofit networks, ready to serve you.

Just message us at sales at didx.net today or browse our Facebook page where we often highlight the most respected communications service providers.

 

Boost Customer Retention, Revenue, and Service with Direct Inward Dialing

didx suzanne bowen jenny callicotHow do companies that provide IP telephony and other types of communications gain customers via smart publicity, marketing and service? It is not by telling their current and potential customers that they can buy phone numbers of 130 nations and such every day on the website, email campaigns, blogs and social media platforms.

In 2016, Small Biz Trends shared, “The probability of selling to an existing customer is 60-70 percent. The probability of selling to a new prospect is 5-20 percent. 80 percent of your future profits will come from just 20 percent of your existing customers. 65 percent of a company’s business comes from existing customers.”

We have to figure out how to consistently roll out exemplary customer service. We have to empower the people who provide that pleasurable service, the team members. Direct inward dialing phone numbers and innovative analysis and evaluation tools can play a big part in making this business dream a reality.

Mobile network and mobile virtual network operators, voip companies, multi-location contact centers can use direct inward dialing phone numbers to empower their customers. The numbers are ready to manage from anywhere in the world and mapped to any device or even app. DIDx offers an API so that the over 17 million DID phone numbers available on the DIDx platform appear as if the operators and service providers own them before even buying them for resale!

It is time to make your company and even your customers reachable anywhere and anytime. Our API lets you know each time a customer has purchased a DID phone number from you. It bills you and it bills DIDx’s vendors who provide the DID. Assistance with billing is awesome, but did you know that DID phone numbers can help you analyse and evaluate your marketing campaigns? Our call logs include the following statistics for each DID phone number you or your customer buys:

Feel free to sign up to buy and sell DID numbers today. Collaborate with DIDx on LinkedINFacebook, Twitter and Instagram. We love to support our customers every way we can.

Importance of Phone Numbers | Free Porting | New SMS Supported – DIDx

Your phone number is important like your zip code, driver’s license number and tax ID number. All these help you establish who you are, where you are, what you are capable of and how you can be accountable. The right phone numbers allude to your business reliablity, ease of sales and purchasing, local presence and global reputation. Toll-free and international DID phone numbers are just as important to own and make available for customers, vendors and other industry partners as a DID phone number that is local to your brick and mortar location.

At DIDx, we make available freephone, national, toll-free, local, mobile and SMS-supported DID phone numbers via your DIDx buyer dashboard, all self-service! You can even use our Advanced Search function to find DID phone numbers that spell out any alpha-numeric combination that represents importance to your business. Vanity phone numbers are still a beauty. Just think of how cool these are that have been owned by cool companies:

1800FLOWERS
1800HURTNOW
1855COOKIES
1800DOLUNCH

The thing is this… we do not know who is reading this article right now, but if you are an MNO, MVNO, CLEC, voip company, international set of contact centers, international transportation or educational network, you can “join” DIDx, complete a short interop set of tests and buyer agreement and have 17 million phone numbers as if they belong to you, but you don’t pay for them until you need them or until your customers need them. If you are an end-user, share with your phone service provider the advantages of joining DIDx.net and enabling you to own phone numbers of any of 130 nations. You get that local presence outside your geo area you need, and your provider BRINGS IN NEW REVENUE and KEEPS YOU with them. No churn.

You do this via our API connected behind the scenes to your website and ecommerce engine or by manually logging into your dashboard and click to buy and use or buy and resell anytime.

We also offer free local number porting… that’s free of cost for most numbers of 33 nations! Here is a list:
Austria
Belgium
Brazil
Canada
Costa Rica
Chile
Croatia
Czech Rep.
Denmark
France
Germany
Greece
Ireland
Israel
Italy
Latvia
Lithuania
Luxembourg
Mexico
Netherlands
New Zealand
Norway
Panama
Peru
Puerto Rico
Romania
Slovakia
Slovenia
South Africa
Spain
United Kingdom
United States

Prior to DIDx roll out in 1999, it was practically impossible to keep one’s business or personal phone numbers when moving from one geographical location to another, but now, that is a relic of the past!

Last, we offer SMS-supported DID phone numbers of 19 nations: Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, France, Israel, Latvia, Lithuania, Netherlands, Norway, Poland, Romania, Spain, Sweden, United Kingdom, and United States. Lots of great news from DIDx to you. Please log in to your DIDx account to get started. We are here to help anytime.

Ecommerce Giant Rakuten to Break up Japan’s 3 Part Oligopoly

telecommunications companies on the moveThe government is involved in the biggest Japan telecommunications shake-up ever. Until Rakuten proposed its plan to become an MNO in 2018, NTT Docomo (with over 40 million users), KDDI (48 million users) and SoftBank (with 39 million users), the Big 3 held what is sometimes called an organized oligopoly. How has and will Rakuten help to break up this “syndicate?”

Rakuten’s Rakuten Moble Network already has invested over 18 million USD to a pot that could total as much as 5.6 million to fully launch.

Other utilities’ companies that have the potential to assist Rakuten Mobile Network to achieve a complete Japan nation coverage include:

Chugoku Electric Power Company (CEPCO)
Chubu Electric Power (Chuden)
Hokuriku Electric Power Company (Hokuden)
Hokkaido Electric Power Company (HEPCO)
Kyushu Electric Power (Kyuden)
Okinawa Electric Power Company (Okiden)
Tokyo Electric Power Company (TEPCO)
Tohoku Electric Power (Tohokuden)
Shikoku Electric Power Company (Yonden)

According to Lumen Learning, “firms in an oligopoly may collude to set a price or output level for a market in order to maximize industry profits. … Collusive arrangements are generally illegal. Moreover, it is difficult for firms to coordinate actions, and there is a threat that firms may defect and undermine the others in the arrangement.”

And … according to Statista … “During the most recently reported period [late 2017], the number of members who had logged in at least once after registration amounted to approximately 95.2 million.’

That’s a good start to pull from as potential cellular subscribers. The Japan ministry of internal affairs and communications has approved of Rakutan’s plan.

Of course, DIDx is ready to assist Rakuten Mobile Network in making available local DID numbers of 130 nations for its customers. Such a move will be one more key resource to cutting costs, raising sales, competing better with the Big 3 and retaining customers.

Read recent news about KDDI, Softbank and NTT Docomo.

Get Clued In to FreeSWITCH via Fred, Man of Many Talents at Cluecon 2018 and on Youtube

Who does not admire Fred? He’s got that mesmerizing voice, and “voice” is much of what FreeSWITCH and the world of open source communications tech developers care about. DIDx invites you to subscribe to the FreeSWITCH with Fred YouTube playlist and learn from some exciting vidfred muteesa freeswitch cluecon picture by suzanne boweneo online workshops. Fred Muteesa and Joshua Young will be offer a free half hour in-person FreeSWITCH workshop during ClueCon July 23-26, 2018.

The workshops available on the FreeSWITCH with Fred YouTube channel workshops will include FS topics such as installing FS on a mikrotik router, Lua ESL (Electronic Structure Library), getting started with Verto (what’s behind FreeSWITCH’s Verto Communicator for WebRTC) and more. Josh and Fred will be around after the workshops during Cluecon to answer any questions you have about FreeSWITCH. No need to sign up in advance for FreeSWITCH with Fred. Just drop in.

Please direct your questions about FreeSWITCH workshops before, during or after Cluecon ClueCon, at the registration desk or by messaging sharon at freeswitch.com

Register today for Cluecon 2018.  Want to stay at the Cluecon venue of Swissotel? The deadline to get the Clueon fred muteesa james body freeswitch clueconhotel reservation discount is 6/30/18. Subject to availability, room rates are $245/night for a single or double, $275/night for a triple, and $305/night for a quad. Reservations can be booked online HERE and any pricing questions or concerns can be resolved by calling the Hotel at +1-312-565-0565 or 1-866-840-8096.

 

 

 

DIDx Offers 19 Countries’ SMS-supported DID Numbers

More information soon:

SMS supported DID numbers. DIDx now offers DID numbers that are SMS supported. Please contact sales at didx.net for purchasing SMS numbers of over 19 countries: Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, France, Israel, Latvia, Lithuania, Netherlands, Norway, Poland, Romania, Spain, Sweden, United Kingdom, and United States.

DIDx Simplifies Buyer Agreement Process

Our DIDx buyers asked for a simpler agreement process, and we responded, “Yes!”
B. Login to your DIDx account, and click on Profile button on the left menu bar.
C. Fill, sign, and initial each page, and then click on Upload document section in the PROFILE section of your DIDX account to upload to our team.
We appreciate you.