It is no secret that cloud communications companies attract investors and acquisition-hungry entities. Recent examples include the acquisitions of Broadsoft by Cisco, XO Communications by Verizon, Clearlogin by Evolve IP, CenturyLink of Level 3, Ideamine Technologies by Chicago-based Netrix LLC, Xavient Information Systems by TELUS International and Sydney-based Cisco partner VPN Solutions by Over the Wire. Cloud communications and direct inward dialing help to increase revenue, customer retention and likelihood of investment and acquisition. In each of these acquisitions, at least one company provides cloud communications and direct inward dialing services. Both help to achieve a larger customer base that stays with you while meeting the most important requirements of present-day business.
Startup friendly –
A startup may have an awesome service or method of providing that service, but veteran powerhouses with tons of investment and market may have the industry faithful in their corner. Innovative newcomer businesses often need to bootstrap and have little investment. They need to keep cost down while not sacrificing quality. They stand a big choice of going out of business within three years because they do not have a highly effective but affordable voice, video and data service. Cloud communications services such as DIDX.net’s direct inward dialing marketplace and other companies’ hosted PBX and total CRM system can save the day. Every incoming sale inquiry and customer service request can more quickly, more reliably and more effectively be handled than on in-house setup. Cloud communications offer, normally expensive features in traditionally offered systems, features such as data analysis, process changes and recordings less expensively. Customers get what they need when they need it which equals more customer sales and satisfaction, loyalty and revenue.
Cloud communications and direct inward dialing – Bottom line saving
A traditional PBX needs costly continual, local maintenance and upgrades. Traditional phone numbering purchases demand huge NRC and MRC quotas where one actually has that high of a requirement or not. With cloud-based communications servers and wholesale DID marketplaces like DIDX, customers pay only for the services and DIDs as needed. Both are super cost-effective. Cloud-based service providers like Grasshopper, DIDX, Amazon, Message Bird, Callision, Telinta and Enswitch are new or veteran successes that show a pattern of incurring minimal cost while expanding global market and top efficiency.
Cloud providers and direct inward dialing marketplace service level agreements can more easily offer a guarantee 24/7 support around the clock at a fraction of the cost of hiring in-house analysts and trouble shooters. Customer of IP communications companies can more efficiently scale up and down as is needed to keep operations running smoothly. Now, the money and manpower cost can be transferred to more necessary processes and more focus on sales and customer happiness.
Flexible work life –
Human resources can make agreements with the businesses that employ them to be available flexibly anytime anywhere. They always have access to get the information needed to handle any project or issue because the data is available anytime and anywhere. There is an increased ability for businesses to enable their employees to spend the quality time they need on other parts of their lives and to be available as needed and agreed.
Thank goodness that the clunky, non-scalable, on the premises hardware of the past will no longer hamper business from maximum uptime and from business continuity. Cloud communications can easily be backed up in other locations also.
Simple-to-manage, flexible, scalable processes are a few taps away on a keyboard or even speech to text no matter where the customer and the employees are. The price of precious resources is decreased. No up front investment is necessary. No onsite upkeep. Competition is not so much the strong woman now.
May your startup take advantage of cloud-based communications and direct inward dialing marketplaces such as DIDX.net and be the next star business acquisition of the minute soon!