What is a Managed Service Provider? Why DID Japanese Konica Minolta Buy One?

A Japanese business and industrial imaging products company buys 48-person managed service provider to better assist businesses with moving voice services to the cloud. And why not? So…voice is alive and kicking. What is a managed service provider? It delivers managed services. Those managed services are usually provided via a subscription model. Businesses will outsource and subscribe to a managed service provider who manages the certain responsibilities and functions. The MSP uses tried-and-true, strategic methods to improve operations and cut costs for the company that makes the agreement with them.

Konica Minolta acquired managed service provider Columbus, Ind.-based TLS.NET that could eventually provide managed communications services such as electronic mail, phone, VoIP, chat, Internet and/or video conferencing. For now, patch management, remote monitoring. managed antivirus, managed offsite backup. web content protection. remote access, mobile device management, hosted PBX, hosted contact center and SIP trunking to phone system vendors. Konica Minolta’s industrial imaging products company already has the perfect business market that need the assistance to migrate communications services to the cloud for cost-savings and new, empowering features that our DIDX customers and vendors already take for granted.

Konica Minolta call this the Workplace of the Future portfolio they will now offer their clients nationwide. The company has acquired more than 20 different managed service providers since 2012. These acquisitions enable a smart transition from just selling hardware (business and industrial imaging products company) and managed print services to the addition of selling a much more diverse portfolio of total managed IT services. Watch other companies who traditionally sell products to acquire more managed service provider companies and voice will be a major target.

DIDX offers management of direct inward dialing sales and purchases with a portfolio of DID numbers of 140 nations. Sign up today at http://www.didx.net.

Wake Up to the Rewards of CommunicAsia 2018 June 26-28 Singapore

Feeling overwhelmed from so much to do and need a pick-me-up? Watch our energizing video that will pick you up and give you one of the best ideas ever; head to Singapore June 2018 and meet new people involved in communications and technologies business at CommunicAsia. We definitely want to meet you. Check the DIDX events‘ page to find out our booth number. Message us to meet up!

What is FTTX or Fiber to the X?

st vincents guesthouse new orleans“Fiber to the X” sounds like something really big, like to the “Nth degree.” It is one of the reasons that around 20,000 professionals plan to meet up at CommunicAsia June 26 – 28, 2018 in Singapore to gather info and develop business around it. FTTX is a situation in which all available optical fiber topologies from a telecommunications or cable carrier point to its customers. This is based on (not outside) the location of the fiber termination point. FTTC and FTTN (curb and neighborhood) are similar because the fiber ends outside the building.

Whereas, FTTC and FTTN (curb and neighborhood) are a little different. The fiber, in these cases, ends outside a building, not inside the building. FTTH and FTTP (home and premises) mean the same. FTTE (enclosure) refers to a junction box on a floor or in a department in a bigger facility.

FTTX, FTTH and FTTP are a must-have because of individuals’ and organizations’ increasing appetite for network, network and more network. The number of voice, image and video files shared on networks is bigger than ever and will continue to increase.

FTTx offers a huge amount of bandwidth to meet today’s needs better than ever. It lines up well with the triple play of voice, video and data and now people expect a converged multi-play services environment with huge bandwidth requirements. Apps and services like Hulu, Pluto, Amazon Alexa, WhatsApp, GoDaddy (web hosting, ISP, and DID number provider) and Zoom.us as well as, in general VOIP, RF video, online gaming that enables video and voice while playing, cyber security, and smart everything are depend upon FTTx networks.

See you all at CommunicAsia June 26 – 28, 2018. Contact us at http://www.didx.net to meet up, to source DID numbers of 140 nations and to collaborate via interviews, blog posts and mutual interop and configurations and APIs.

How to Celebrate DIDX Successful 2017? Give back to customers and vendors!

Get DID phone numbers of 95 nations. Be local no matter where you are.

Get DID phone numbers of 95 nations. Be local no matter where you are.

How does our DIDX.net team celebrate the success of 2017? Like celebrating because of our DIDX community we can make available DID numbers of 140 nations…that’s 55 more nations than when we first created this blog’s image. DID number service By giving back to those who made that possible, our vendors and customers. Here’s how:
1. Our current customers receive 50 % credit back on all #directinwarddialing #didnumber #virtualnumber purchases through January 31, 2018.

2. Our new #directinwarddialing #didnumber #virtualnumber customers can choose from 2 specials: either get $50 back on their 1st $100 top up through Jan. 31, 2018 OR receive 20 % back on all their new DID purchases from now through May 31, 2018.

3. All our #directinwarddialing #didnumber #virtualnumber customers can complete local number porting of DIDs of *24 select nations into DIDX free until further notice. * https://blog.didx.net/2017/12/15/our-current-didx-buyer-members-check-email-for-fantastic-port-phone-number-offer/

4. All our #directinwarddialing #didnumber #virtualnumber sellers (vendors) on DIDX will see even more sales than ever because these generous offers are already making that happen.

With kindest wishes from all of us at DIDX since 1999! May 2018 be your best year ever.

Congo and Namibia DID Now Available via Pre-Order on DIDX Phone Number Ecosystem

a DID phone number is less expensive than an office

 

 

 

 

 

 

 

 

 

 

 

The Democratic Republic of the Congo is the second largest nation in Africa, the 11th largest in the world! It is well-known for its oil and gas company Cohydro, mobile network company Supercell, human rights activist Floribert Chebeya Bahizire and entrepreneur Odette Maniema Krempin. Namibia, on the other hand, is known for cricketer Danie Keulder, ICT company Veya, marine diamond mining, and its upper middle income label after years being labeled lower. It is predicted that soon it will be the world’s 2nd largest producer of Iranium. DIDX.net now makes available DID phone numbers that its wholesale members (subscribers, customers) can pre-order starting now.

Organizations and individuals anywhere in the world can ask their mobile, VoIP or other type of communications or phone service provider to “join DIDX.” Once they do that, those organizations and individuals can have access to having a “local presence,” “a virtual presence” in practically any city in the world via phone number that is local to that city. No need to build an office. Own a local phone number from that city so that people who live and work there will be able to call you inexpensively or even free. Say, “hello” to new business with very little investment!

Mobile, VoIP and other type of DIDX buyer and seller members, feel free to sign in to your DIDX account today to order.

What is Direct Inward Dialing? What are the benefits when used with SIP or IAX?

Traditional speaking, Direct Inward Dialing(DID) is a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company’s private branch exchange (PBX) system. Using DID, a company can offer its customers individual phone numbers, one for each person or workstation within in the company. Even early on, some local phone companies began to provide multiple numbers on one single telephone line. This very concept started to gain momentum when even CLECs began to provide these numbers by routing them on a SIP server. SIP (Session Initiation Protocol) is a protocol used in VoIP communications which enables users to make/receive Voice and Video calls over the Internet instead of through traditional telephone lines.

When DID(Direct inward dialling) is transferred via SIP, it becomes boundary-less. This means, for example, if your USA number you have purchased for your communications service customer is routed on SIP, it provides the possibility to ring on any device that is linked to the Internet anywhere in the world. This is where SIP gives the big boost to DID numbers. When a call routes on a SIP server, it can be handled in any way and transferred in many ways. It can even be controlled programmatically. The voice can be transcribed, digitized, recorded and replied back to by using Text to Speech software, for example. So that is just one example. There are numerous, exciting use cases for this technology.

IAX is also a protocol created to save bandwidth. It lets multiple SIP servers connect together. SIP is very famous and has received more attention than IAX. Even people who do not have much technical education dropped the acronym VoIP and began talking more about SIP. IAX is a very good protocol for connecting servers to servers. That does not mean IAX cannot be used on the client side, but commonly SIP is more famous for connecting with clients.

Note: In Europe, DID is referred as DDI(Direct Dial in). There is also a growing number of people who define the acronym “DID” as direct inbound dialing.

By Kamal Panhwar, CTO and Lead Developer at DIDX

Communications companies in any nation that want to sell direct inward dialing phone numbers to the 25,000 DIDX commmunications service provider customers or who want to buy direct inward dialing phone numbers and resell to their clients, sign up today at http://www.didx.net.

What is CCD in Telecommunications World?

What is CCD? Converged Communications DivisionWhat is CCD in telecommunications and IP communications industries? Dialogic and Sangoma show lucrative it is. Dialogic just sold its #CCD (Converged Communication Division) assets to Sangoma, making this the latter’s sixth acquisiton, and we know the age-old quote; the digit “7” is a lucky number. Sincere kudos to both companies. You and we will meet these kind of companies for crucial biz dev and info gathering at +TMCnet +ITEXPO Feb. 14-16 in Fort Lauderdale. Read more at https://www.prnewswire.com/news-releases/sangoma-announces-sixth-acquisition-in-six-years-300579761.html. 

What is converged communications division? It is a division that is focused on the integration of voice and data. This division enables companies to create powerful communication solutions for today’s flexible and buy-on-demand and customer-service-on-demand world.

Let us invite you once again; you will find many of the companies who are successful in #CCD #IoT #VoIP #managedservices #chatbots#blockchain#distributednetworks and more at ITEXPO Feb. 13-16, 2018 in Fort Lauderdale, FL. See our list of important industry events at http://www.didx.net/events.

ITEXPO Conferences and Expos Reward Exhibitors with Company Backlinks

Conferences must backlink to exhibitors and sponsors' websitesApproximately 75 % of conferences, expos and other organizational events, both big and small, little known and well-known, do not link their sponsors and exhibitors’ logos back to the sponsors and exhibitors’ company websites! Can anyone believe this? The organizations, who spend between $500 – $500,000 or more to sponsor and exhibit at one’s industry event, do not get a link back. But 25 % do, and ITEXPO is one of that percent. Just another reason to sponsor, present, exhibit and participate in ITEXPO conferences and Exhibitions. Next one is Feb. 13-16, 2018 in Fort Lauderdale, FL.

Other conferences and exhibitions that link back when you sponsor, exhibit, present and such include TelcoDays,= and OpenSIPS Summit. Give credit where credit is due. 😉 While you are here, don’t forget DIDX is ready to help your communications company… VoIP, IoT, mobile, telecom and such to gain customers, retain customers, roll out international expansion of services, save money and move way ahead of competitors. See how on our DIDX platform today.

Startups Leverage Unified Communications Enhanced by DID – Here’s How

 

Being developer lead at DIDX keeps me very busy in doing exactly that…leading the development improvement and education. In October 2017, I traveled to Orlando for Astricon because I wanted to learn more and share with my team later. We participate in OpenSIPS, Cluecon, Kamailio World, and Astricon whenever possible each year for this reason. At these open source communications events we gather information and develop lasting relationships. Being one human and and with the time constraint it was little bit difficult to do everything I wanted at Astricon 2017. We software developers have a little different mentality than just for business. I end up realizing I should have asked for more business cards, connected with more on LinkedIN and open source forums. So much I saw, heard and studied!

Although I love the Astricon guys who produced the networking activities, I couldn’t connect or reconnect with everyone. This article gets its inspiration from this very conundrum! Proper workflow. Let me elaborate how can we use DID numbers to enhance modern workflow.

Our modern lives are crowded with different types of communication bombarding us. A customer can be calling you, messaging you, sending Facebook chats, popping into Whatsapp, posting emails and using other ways of communication, like one big tornado scattering everything in the head and the workflow. Data pings us on these all media and on top of that, on different devices like smart phone, tablet, e-Reader, FitBit, laptop and more. We try to retrieve all our data on mobile phone, but it is not easy to keep up with all information in that one place on such a tiny screen.  

Seven years ago, I was employed by a company in which our communications operations were highly inefficient. Every agent was busy practically 12 hours per day on phones/email/calls/faxes and mobile, running around in circles. I created a solution just by adding a very expensive Bluetooth earphone and connected our mobile phones with computer. Now, we were able to use our mobile SMS with computer, place and receive calls with our computers. Email was already on the computers. We were finally and practically hands free to do all work quicker and more fluently with less stress! We controlled everything through our computers, on the bigger screens. Sometimes when I was on call, I was also using SMS response or receiving response as was practical in handling the customer during call. That made my worklife much more productive.

Things would be great if our communication was only composed of that on phone, SMS and email. Today…not a reality. We are locked down in a world where our sales/customer faces are handling much more than those three modes of communication. We add Whatsapp/LinkedIN/Facebook/Twitter/Viber/Instagram/Skype and many more. Companies do not want to put restrictions on customer to one way of communication. We at DIDX, for example, want to communicate with our customers in the way that is most comfortable for them. Our inner selves, our company customer appreciation strategy is strong. We believe our work is customer-focused, and the customer is always right.

Programmable! What is this dilemma?

You will hear of many things labeled programmable. For me, most important is a direct inward dialing number (DID number) which must be programmable. This way most of our communication is unified on one device, in my case, my computer. As a software developer, for me, these DID numbers are life-changing stuff. Let us discuss how I use a DID number to make my life, especially work life more unified and organized.

A standard computer allows me to check my email. I removed the hassle of SMS on a separate device by connecting my mobile phone to my computer, but it was not a good enough connection. It still requires me to remain close to my computer to access my data. If I have a DID number that supports SMS, my issue is resolved without any complication. I can use my browser or my mobile phone to send and receive SMS, whichever is most convenient at any given time. Both worlds meet together. There is another cool thing; my contacts remain constant on both locations. Awesome, but get ready to be surprised more… keep reading.

What about unifying and managing additional methods of communications?

Even with the above improvements in unifying and organizing my data, there are still other apps I use pretty regularly. For example, my WhatsApp data is reserved to my phone still! Where should I go for help? No worries. There is one Arab guy who made an open source API to handle this. We can use our DID number, integrated with WhatsApp using this API. Now, our WhatsApp data, just like our SMS, is available on mobile and web. I know you will ask: what about WhatsApp web? But see it is about data in one place.  

Please note there are some issues related with WhatsApp Web. It is said that the special API made by the Arab guy violates WhatsApp terms, and that the guy who made the API received a few notices. Perhaps there is no issue with just one fixed number? I hope in the nearest future that WhatsApp will reconsider their terms and conditions in the name of our global quest for simplifying life, especially worklife. WhatsAPP does not allow API integration because of the potential it presents to encourage spamming. There must be a way to keep spamming from happening while enabling API integration..

You said something about voice?

The beauty of the DID number is that it can be easily integrated with Asterisk or FreeSWITCH and a termination provider. They have great voice quality. I can be reached like a local call by my customers if the DID number is local to him, and I can use the same DID number to call my customer. I can also use speech to text facilities to grab all data which customers might want to use to call.

Instagram and other similar services all have APIs available and can easily be integrated in my computer or other device system to have everything I need to communicate…unified and organized.

It means when I open email, I have the option on my message to call/SMS/WhatsApp… oops! But what about Facebook that so many of us use? Keep reading

Social platform communication

Practically, all social networks enable API integration, so I can integrate my Facebook/LinkedIn portals, too. Now, I can collect that information and make available as needed for my office workflow. Everything is collected and unified. I can use any good open source CRM like sugarCRM or Vtiger and keep everything organized that is related to business in the window of my browser.

Is it not cool? Many companies are working to build the most efficient unified communications setup,, but due to the nature of technology, it is up to your startup as to when and how you will do so. You can also check DIDX.net (company where I work) and other DID providers to take advantage of the power of local DID numbers from every nation. Who knows? Ideally, you might be the founder of another great startup that pulls DIDs and all these unified communications features and more together that are required to run a truly modern business workflow.

Please comment whatever you think. I will deeply appreciate your feedback of debate and further elaborations.

Written by Kamal uddin Panhwar Senior Software Developer DIDx INC (didx.net)

VoIP, the Magical Sauce that Will Continue to Drive Trillions of Dollars of Business

VoIP is one of the reasons that Vonage, Skype, Whatsapp, 8×8 and even DIDX were and are solid gold. VoIP, also known as voice over Internet or IP telephony, is just one of the types of communications we have available to use over Internet. But it’s not JUST! As Jeff Pulver said in the 2017 ITEXPO keynote, “When you have natural language interfaces, running with AI, what is it run over? It is riding voice over IP. That’s right, the technology which is inherently taken for granted which some of us didn’t take for granted for years… that magical sauce is what is going to drive a trillion-dollar of business in the not-too-distant future…”

A December 2017 press release notes that Ooma, a company “that’s probably still best known for its VoIP platform, today announced that it has acquired Butterfleye, an AI-powered video camera and security platform that produces a smart security camera for home and business use.” Like “VoIP” is something to be embarrassed about! “Still best known,” like they need to expand before it’s too late? It’s not something to be ashamed of. As long as people speak, sing, and listen to each other, voice over something is a hot commodity like salt cheese, rice, coffee and tea. We take it and them for granted!

So what does Ooma plan to do with Butterfleye’s camera? It will become a part of its Ooma Home security solution. It will also be sold by itself under its original brand name. Features of the camera include face and person recognition and thermal, sound and motion sensors and 24/7 live streaming to practically any device. It sells for $199.99. My cosplay leather jacket brand store is on eBay, so I shop there also and find WiFi cameras as inexpensive as $20 there. Butterfleye team says their security camera is more intelligent and robust than others. (BTW, people want to run away when see GoFundMe or IndieGogo campaigns in their social media feeds, but Butterfleye got their start with over $4 million dollars that way.)

In a recorded video conversation among TMCnet’s Rich Tehrani, Digium’s David Duffet, MongoTel’s Moshe BT and me, our overall goal was to come up with a list of ideas for current companies “still” best known for VoIP…to grow, expand and such. In summary, we decided upon security, SMS, managed services, webRTC, AI, direct inward dialing, chatbots, IOT, CRM, billing, data mining…integrating any of them with VoIP to meet the needs of any sector such as entertainment, agriculture, transportation, medicine, retail, tourism, education, etc.

For example, in 2017 Sugar CRM launched HINT, a software that automatically searches the Internet for business and personal data. TenFold is creating a VOIP/CRM/ marketing connector with features like smart agent Artificial Intelligence and Zoom.us meeting mashups. Those two and Ooma are just three of thousands of “VoIP” companies on every continent that keep their core revenue builder VoIP while launching other products and services that are relevant to their market.

Acquire or be acquired. Appreciate voice. Don’t forget. DIDX is here to help your company grow. From now until January 30, 2018:

  1. Free port in of phone numbers of select 24 nations to DIDX.net for all DIDX customers.
  2. 50% credit on new DID purchases for all current DIDX customers.
  3. $100 credit to NEW DIDX sign ups.