Tag Archives: contact center

Fusion Hires Michael Fair as New Channel Chief

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Fusion, a leading provider of cloud services, today announced the addition of Michael Fair to its team as Senior Vice President of Channel Sales and Alliances. Reporting to Dan Foster, Chief Revenue Officer, Fair is responsible for managing channel sales programs that drive revenue growth, as well as integrating and optimizing Fusion’s Partner Program following the company’s recent acquisitions.
Fair is an industry veteran with more than 30 years of experience creating, managing and integrating successful channel programs. Previously, he held key leadership roles at Charter, EarthLink, One Communications and Qwest. Most recently, Fair served as Managing Partner at MarketRace, a leading channel consulting company focused on ensuring the sales success of its clients through effectively designing, building and managing superior indirect channel programs and sales teams.
Fair’s hiring is a key step in Foster’s plan to build his sales and marketing organization and leadership team with a strong focus on the indirect channel. Fair will play a critical role in launching a new consolidated Partner Program as the company brings together the successful Partner Programs of Fusion, MegaPath and Birch following two recent acquisitions.
“A successful channel program is critical to Fusion’s ambitious plan to scale. As we combine our offerings, teams and programs following the recent acquisitions of MegaPath and Birch, it is essential that we build on each company’s existing success in the channel to create a unified sales and marketing organization with expertise that spans our combined companies,” said Foster. “Michael’s experience and knowledge of the industry make him perfectly suited to lead this effort and I am excited to welcome him to our sales team.”
“This is an exciting time to join the Fusion team,” said Fair. “Fusion’s partners continue to be at the forefront of our go-to-market strategy. I look forward to integrating Fusion’s Partner Program to deliver on our vision to serve as the industry’s most successful single source cloud provider.”
Fusion’s Partner Program offers total flexibility, product innovation, unparalleled support and programs to empower its growing partner network. To learn more about Fusion’s Partner Program, visit www.fusionconnect.com/partners.
About Fusion
Fusion (NASDAQ:FSNN), a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry’s Single Source for the Cloud(R). Fusion’s advanced, proprietary cloud services platform enables the integration of leading edge solutions in the cloud, including cloud communications, contact center, cloud connectivity, and cloud computing. Fusion’s innovative, yet proven cloud solutions lower our customers’ cost of ownership, and deliver new levels of security, flexibility, scalability, and speed of deployment. For more information, please visit www.fusionconnect.com.
Fusion Contact:
Brian Coyne
1-212-201-2404
bcoyne@fusionconnect.com
Look for Fusion as exhibitor at ITEXPO Jan. 29 – Feb. 1, 2019 in Fort Lauderdale, Florida. Reserve your booth and sponsorship like DIDx and Fusion have now.

Who are we? Voiceland and DIDx.net! Clustering rulz.

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Voiceland and DID do a look back at the latency of the 1990s to now… OpenSIPS’ clustering and high availability. There is much progress in VoIP. We recorded our video discussion via Zoom webRTC. A big part of our conversation is about how helping contact center startups is much of what both of our companies’ business.

Who uses Voiceland besides contact centers? Museums, taxi services, and load ferries are a few. During our talk with Vasilios , their founder and CTO, we leared they use no compression on end-to-end user calls for great quality.

Vasilios Tzanoudakis’s Internet telephony mentors include Mark Spencer, Daniel Mierla, Bogdan Iancu, Rehan Ahmed, the person who corrected the Zapata driver Jim Dixon. Suzanne mentioned hers are the same plus Stacy Higginbotham, Allison Smith, Anthony Minessalle, Brian West, Rich Tehrani and Jeff Pulver.

Jim Dixon Astricon 2008 Zapata and DIDx

The bravery of Mark, Daniel, Bodgan, Jim, Anthony and Brian to work hard on something that was brand new like voip …

“We owe them a lot,” says Visilios.

Emercoin Group’s Polozov was a presenter on blockchain at Open SIPs. “He was like from another planet,” says Vasilios. (We’ll share a video discussion about mixing blockchain and voIP between SIPPulse Flavio Concalves and Polozov on Youtube soon.)

Pretty cool though. Blockchain is something most people just want to understand how to make money from it. Extracredit.io realizes this and is obviously dealing with it be educating its community, so each person can more effectively take advantage of their cryptocurrency is something Suzanne believes.

In 2000, SegaNet released the first voice-chat-compatible browser for the Dreamcast. Internet services such as YahooChat! worked on the Java compatible web browsers with the ability of voicechat with the microphone, although it was already available for use in its HTML servers. This browser web integration became a standard in future game consoles. Vasilios and Suzanne talked about playing with different game systems that early on … integrated voice over Internet chat.

DIDx Suzanne Bowen and Voiceland Vasilios’s IP communications Part 1 and Part 2 discussion is ready for you to view on Youtube.

Boost Customer Retention, Revenue, and Service with Direct Inward Dialing

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didx suzanne bowen jenny callicotHow do companies that provide IP telephony and other types of communications gain customers via smart publicity, marketing and service? It is not by telling their current and potential customers that they can buy phone numbers of 130 nations and such every day on the website, email campaigns, blogs and social media platforms.

In 2016, Small Biz Trends shared, “The probability of selling to an existing customer is 60-70 percent. The probability of selling to a new prospect is 5-20 percent. 80 percent of your future profits will come from just 20 percent of your existing customers. 65 percent of a company’s business comes from existing customers.”

We have to figure out how to consistently roll out exemplary customer service. We have to empower the people who provide that pleasurable service, the team members. Direct inward dialing phone numbers and innovative analysis and evaluation tools can play a big part in making this business dream a reality.

Mobile network and mobile virtual network operators, voip companies, multi-location contact centers can use direct inward dialing phone numbers to empower their customers. The numbers are ready to manage from anywhere in the world and mapped to any device or even app. DIDx offers an API so that the over 17 million DID phone numbers available on the DIDx platform appear as if the operators and service providers own them before even buying them for resale!

It is time to make your company and even your customers reachable anywhere and anytime. Our API lets you know each time a customer has purchased a DID phone number from you. It bills you and it bills DIDx’s vendors who provide the DID. Assistance with billing is awesome, but did you know that DID phone numbers can help you analyse and evaluate your marketing campaigns? Our call logs include the following statistics for each DID phone number you or your customer buys:

Feel free to sign up to buy and sell DID numbers today. Collaborate with DIDx on LinkedIN, Facebook, Twitter and Instagram. We love to support our customers every way we can.