Being developer lead at DIDX keeps me very busy in doing exactly that…leading the development improvement and education. In October 2017, I traveled to Orlando for Astricon because I wanted to learn more and share with my team later. We participate in OpenSIPS, Cluecon, Kamailio World, and Astricon whenever possible each year for this reason. At these open source communications events we gather information and develop lasting relationships. Being one human and and with the time constraint it was little bit difficult to do everything I wanted at Astricon 2017. We software developers have a little different mentality than just for business. I end up realizing I should have asked for more business cards, connected with more on LinkedIN and open source forums. So much I saw, heard and studied!
Although I love the Astricon guys who produced the networking activities, I couldn’t connect or reconnect with everyone. This article gets its inspiration from this very conundrum! Proper workflow. Let me elaborate how can we use DID numbers to enhance modern workflow.
Our modern lives are crowded with different types of communication bombarding us. A customer can be calling you, messaging you, sending Facebook chats, popping into Whatsapp, posting emails and using other ways of communication, like one big tornado scattering everything in the head and the workflow. Data pings us on these all media and on top of that, on different devices like smart phone, tablet, e-Reader, FitBit, laptop and more. We try to retrieve all our data on mobile phone, but it is not easy to keep up with all information in that one place on such a tiny screen.
Seven years ago, I was employed by a company in which our communications operations were highly inefficient. Every agent was busy practically 12 hours per day on phones/email/calls/faxes and mobile, running around in circles. I created a solution just by adding a very expensive Bluetooth earphone and connected our mobile phones with computer. Now, we were able to use our mobile SMS with computer, place and receive calls with our computers. Email was already on the computers. We were finally and practically hands free to do all work quicker and more fluently with less stress! We controlled everything through our computers, on the bigger screens. Sometimes when I was on call, I was also using SMS response or receiving response as was practical in handling the customer during call. That made my worklife much more productive.
Things would be great if our communication was only composed of that on phone, SMS and email. Today…not a reality. We are locked down in a world where our sales/customer faces are handling much more than those three modes of communication. We add Whatsapp/LinkedIN/Facebook/Twitter/Viber/Instagram/Skype and many more. Companies do not want to put restrictions on customer to one way of communication. We at DIDX, for example, want to communicate with our customers in the way that is most comfortable for them. Our inner selves, our company customer appreciation strategy is strong. We believe our work is customer-focused, and the customer is always right.
Programmable! What is this dilemma?
You will hear of many things labeled programmable. For me, most important is a direct inward dialing number (DID number) which must be programmable. This way most of our communication is unified on one device, in my case, my computer. As a software developer, for me, these DID numbers are life-changing stuff. Let us discuss how I use a DID number to make my life, especially work life more unified and organized.
A standard computer allows me to check my email. I removed the hassle of SMS on a separate device by connecting my mobile phone to my computer, but it was not a good enough connection. It still requires me to remain close to my computer to access my data. If I have a DID number that supports SMS, my issue is resolved without any complication. I can use my browser or my mobile phone to send and receive SMS, whichever is most convenient at any given time. Both worlds meet together. There is another cool thing; my contacts remain constant on both locations. Awesome, but get ready to be surprised more… keep reading.
What about unifying and managing additional methods of communications?
Even with the above improvements in unifying and organizing my data, there are still other apps I use pretty regularly. For example, my WhatsApp data is reserved to my phone still! Where should I go for help? No worries. There is one Arab guy who made an open source API to handle this. We can use our DID number, integrated with WhatsApp using this API. Now, our WhatsApp data, just like our SMS, is available on mobile and web. I know you will ask: what about WhatsApp web? But see it is about data in one place.
Please note there are some issues related with WhatsApp Web. It is said that the special API made by the Arab guy violates WhatsApp terms, and that the guy who made the API received a few notices. Perhaps there is no issue with just one fixed number? I hope in the nearest future that WhatsApp will reconsider their terms and conditions in the name of our global quest for simplifying life, especially worklife. WhatsAPP does not allow API integration because of the potential it presents to encourage spamming. There must be a way to keep spamming from happening while enabling API integration..
You said something about voice?
The beauty of the DID number is that it can be easily integrated with Asterisk or FreeSWITCH and a termination provider. They have great voice quality. I can be reached like a local call by my customers if the DID number is local to him, and I can use the same DID number to call my customer. I can also use speech to text facilities to grab all data which customers might want to use to call.
Instagram and other similar services all have APIs available and can easily be integrated in my computer or other device system to have everything I need to communicate…unified and organized.
It means when I open email, I have the option on my message to call/SMS/WhatsApp… oops! But what about Facebook that so many of us use? Keep reading
Social platform communication
Practically, all social networks enable API integration, so I can integrate my Facebook/LinkedIn portals, too. Now, I can collect that information and make available as needed for my office workflow. Everything is collected and unified. I can use any good open source CRM like sugarCRM or Vtiger and keep everything organized that is related to business in the window of my browser.
Is it not cool? Many companies are working to build the most efficient unified communications setup,, but due to the nature of technology, it is up to your startup as to when and how you will do so. You can also check DIDX.net (company where I work) and other DID providers to take advantage of the power of local DID numbers from every nation. Who knows? Ideally, you might be the founder of another great startup that pulls DIDs and all these unified communications features and more together that are required to run a truly modern business workflow.
Please comment whatever you think. I will deeply appreciate your feedback of debate and further elaborations.
Written by Kamal uddin Panhwar Senior Software Developer DIDx INC (didx.net)
Dad says you don’t call enough. You shouldn’t disappoint him.
Why do you choose to make your own path in life, son?
Cranberry Wildnerness? Why would you build a house there? It is the most remote area of West Virginia. Hardly any good signal even.
DIDX is that quiet powerhouse behind much of daily communications among family, friends and business.
Thao, a valedictorian-destined student at a US university, explains to Mom and Dad they can dial a local South Vietnam phone number anytime to talk with her. Now, they feel closer than ever. Dad is happy.
Li Jie, much to his parents’ dismay, has chosen the path of disruptive, life hack startup. He uses a local China direct inward dialing phone number for his current and potential clients in China to conveniently call. It rings wherever he has it set to ring: to his Canadian business partner, to his Skype, to his cell phone or to a web conference no matter where he travels. Mom is proud.
Lisa, a popular author, lives in a remote area of West Virginia. It has poor wireless and cellular connectivity. She is an avid user of webRTC to stay in touch with her customers and social media followers. When she and anyone wishing to join her cannot log in, she has it set where they can dial in, always a local phone number available. Her friends see her now as a trendsetter.
Such exciting and save-the-day kind of hacks are possible because Thao, Li Jie and Lisa’s cloud communications and mobile phone providers offer her and resourceful, goal-oriented and cutting-edge people like her direct inward dialing phone numbers of 140 nations from DIDX.
Businesses, IP communications service providers, global contact centers, carriers and mobile operators and anyone with the need to provide local phone numbers to these type of tech-savvy clients, sign up to get started today at didx.net. Best life hack ever – DIDX.
Why do telecoms and communications business choose DIDX.net for their purchase of direct inward dialing phone numbers to resell to their consumer and organizational customers? Among many reasons, two stand out: seniority and industry respect. First … seniority … the concept of DIDX, which was created by in 1999 as one of the most popular services that the parent company Super Technologies, Inc. would provide; it set a unique way to revolutionize the way everyone would think of and use communications. The inbound part of any call suddenly had become more crucial for revenue-building, sales-increase, and customer-retaining potential than its counterpart…termination.
Second … industry respect … when anything is new, people tend to ignore it. Then, when that new thing starts sturring things ups, becomes a bit disruptive, gets attention, people make fun. They can’t believe there is this new and different way to do something, that sounds kind of silly … can’t be true! Finally, if something new gets through these first two stages, and the startup or new service or product hangs in there in quality and ingenuity, the work is not over. One still cannot become complacent. The DIDX team knows this and lives by it.
How does one gain industry respect?
- Meet the industry at local, national and international online and offline meetups, conferences, forums, workshops and exhibitions. Sponsor, provide publicity for others, give presentations, and host educational and recreational activities to get to know each other well.
- Apply for industry awards. Do and be worthy of awards, and see what happens.
DIDX.net does both. Check our DIDX EVENTS page for #1. (All DIDX members will receive an email soon with an invitation to the DIDX Dubai Desert Safari to take place during Gitex Technology Week Oct. 8 – 12.) Check our awards page for #2. We are only one of many empowering communications services in the world that have won awards from our peers and our leaders. Each time, we have received recognition, it makes us want to work smarter than ever and care even more about the success of our customers. We deeply appreciate the DIDX awards from GetVoIP, Kamailio, Arabia Fast Growth 500, ComputerWorld, Teradata, Internet Telephony, VON Innovator, Digium Innovation Product of the Year, PASHA ICT, World Communication Changemaker by Total Telecom, and APICTA.
Look for an article soon in 2017 about communications and technology awards your company can apply for.
Visit www.didx.net today to login to your dashboard to discover more ways to empower your wholesale t business whether you want to sell DID to others or you want to buy them via DIDX and resell them to your direct customers. Not a member and have good quality DID to sell or want to buy and resell? You are welcome!
New phone number areas are now available on DIDX.net direct inward dialing phone number coverage by a vendor company that has built a highly respected reputation since 2012 (5 years) with a rating of 6 on a scale of 0 – 8 which is excellent. The new direct inward dialing and ITF phone numbers include DIDs in Cambodia and ITFs of Bermuda, Nicaragua, St. Lucia, St. Vincent, and Turks and Caicos Islands.
Cambodia DIDs with maximum call duration of one hour, includes 1 channel but up to 50 channels can be purchased
ITF (international toll-free numbers) for:
Bermuda Freephone numbers
Nicaragua Freephone numbers
St. Lucia Freephone numbers
St Vincent Freephone numbers
Turks and Caicos Islands of international toll-free numbers +1-877-792-XXXX.
A few of many possible reasons people and businesses want to own DIDs and Toll-free numbers in these areas follow:
Cambodia DID phone numbers
– World Heritage Site very popular with tourists! It includes the 16th and 17th century forest temple of Sambor Prei Kuk. This site is recently added to the United Nations’ cultural organization heritage list.
– In one year, foreign tourism has risen 5 %, biggest jump ever. Wealthy backpackers love Cambodia.
– Much agricultural collaboration between Cambodia and Thai organic farmers. Cambodia produced $80 million worth of organic products which is 1/3 of its revenue from exports.
ITF (international toll-free numbers) for
Bermuda Freephone number
– Collaboration among US, Britain, Monaco and the Azores in the conservation of the Sargasso Sea. Bermuda’s coral reefs are shelter for marine life, provide tourists with recreation and create sand for the beaches.
– Bermuda’s new Airport Redevelopment Project!
Nicaragua Freephone numbers
– Nonprofit volunteers gravitate to Nicaragua. Many religious and other nonprofit organizatioins choose Nicaragua to work with. They want to help improve water safety, sanitation, education, job and business startup training.
– Nicaragua is a surfing haven.
– Some say that Nicaragua is the new Costa Rica.
– Toronto-listed Royal Road Minerals (TSXV:RYR) announced Sept. 6, 2017 Wednesday a new exploration partnership with Nicaragua-focused Hemco. The plan is to identify and explore gold and copper targets, in fact, in excess of two million ounces of gold.
St. Lucia Freephone numbers
– Sad to say, but recent hurricanes, such as Maria, have caused major damage to the island’s infrastructure. Many nonprofit organizations and government contractors are working together from around the world to rebuild.
– Again, tourism agencies and other hospitality organizations can benefit from owning a St. Lucia DID ITF toll-free phone number. Its lush rainforests, amazing and tall vertical cliffs and peaceful beaches beckon many from around the world. They are holding their 6th annual Saint Lucia Showcase UK from September 18 – 22, 2017.
St Vincent Freephone numbers
– Tourism has flourished since the filming of the Pirates of the Caribbean was filmed there.
– The country’s new Argyle International Airport opened on Feb. 14, 2017.
– It has two ISPs, Digicel and Flow that provide both cellular phone and Internet service.
Turks and Caicos Islands also known as TCI
– Many are still on the road to recovery after hurricanes Irma and Maria struck, sad to say. Their Premier Sharlne Cartwright Robinson states, “We are rebounding well but we are going to build back and build back stronger.”
– Tourism is again, a reason to own a tollfree number of TCI.
– Exports are mainly fish, conch, lobster, cassava, and citrus fruits.
– The new TCIG Investment Policy 2012 was recently established to provide an umbrella that facilitates the ease of doing business as well as provides meaningful incentives to qualifying ventures.
Your business, organization and family can benefit from owning local DID phone number or international toll-free phone number of the above countries. Ask your phone service provider if it is a member of DIDX.net. If it is, it can sell you phone numbers of these countries and 130 more countries. DIDs and ITNs are two unique, new ways to grow business and collaboration and to keep your VIP (very important people) in any certain area of world IN TOUCH with you inexpensively and conveniently. Send your phone service provider to www.didx.net today.