Be Free of the Expensive Past | Power up your Contact Center with Hosted Switch and DIDs

phone numbers for contact centersAs a customer of services like Uber or Lyft, we can keep my real phone number private. We can also call a number that is local to us that our vendor owns, but it can ring to my vendor’s contact center in another country. As business owners, we can own phone numbers in several big cities on our planet. People in those big cities can dial that number that we own but it is local to them and reach us conveniently and usually at no charge. The joys of VoIP! We hear people “dis” it in preference to newer communications tech such as WebRTC, but it still powers our personal and business lives in a lovely way.

One of the most interesting business models that benefit from VoIP and direct inward dialing phone numbers is contact centers. Every business dreams of better flexibility, high availability, high call quality, productivity, scalability, flexibility, and security. A good VoIP service enables reasonable pricing as opposed to dinosaur PSTN rates. It powers businesses such as those that need contact centers or that are contact centers to be as global as they would like in over 130 nations with DIDX direct inward dialing phone number coverage.

In the past, businesses built headquarters and hired everyone locally. Each person clocked in and out at this HQ. Today in 2018, employees can work more flexible hours and from anywhere. In fact, a business does not need an expensive headquarters. Freedom is what VoIP and direct inward dialing phone numbers give everyone involved.

Does your business want to empower its remote workers to operate as the contact center for customer service, sales and technical support? DIDx offers the direct inward dialing phone numbers. Just use DIDx API with your service to buy the DID phone numbers as you need them. If you need fewer than 50 DIDs, just refer your communications service provider to DIDx. We’ll do all the work with them for you to benefit.

We’re here to set you and your business free from the expensive and inflexible ways of the past and to embrace all you can be with new and highly approved tech of the present. Sign up for direct inward dialing phone numbers at http://www.didx.net. If you need other services such as security, termination, hosted PBX or soft switch, we know thousands around the world, highly respected companies that can help you get going now.