Short Case Study: How Nonprofits Like Dove Gospel Go International with DIDX DID Numbers

A Pensacola, Florida headquartered VP of DIDX Suzanne Bowen, Karachi-based DIDX senior customer service exec Ali Muhammad and Australian James Hughes of Dove Gospel Global met up online via webRTC to discuss in short form how the nonprofit organization and DIDX work together to meet the needs of DGG and its community that is now as global as its name.

Dove Gospel Global global network director and pastor James Hughes says, “My heart is for a church without politics, and where Jesus moves in power and authority through his Holy Spirit.”

One major goal of Dove Gospel Global is to connect with religious leaders anywhere and of any religion. They searched for ways to make these leaders have an easy, efficient way to contact Dove Gospel Global, and for DGG to stay in touch. There are many communications issues such as poor cellular, landline and/or Internet networks in different areas of the world whether 3rd world, rural, emerging and also cost and security.

Because of the organization’s tireless search and testing of several solutions, they found happiness with a FreeSWITCH-based platform and DIDX for incoming calls. Now, the group has headquarters in Kampala, Uganda; Bhattiprolu, India; Lahore, Pakistan; Kent, United Kingdom; and with the main headquarters in Sydney, Australia. Anyone can call Dove Gospel Global via a local phone number of over 50 countries, and we have learned that those phone lines stay very busy. Call logs tell it all. Those 50 countries include USA, UK, Uganda, Turkey, Thailand, Sweden, Spain, South Korea, South Africa, Slovac Republic, Singapore, Russia, Rumania, Portugal, Poland, Pakistan, Nigeria, New Zealand, Netherlands, Mexico, Malaysia, Liberia, Latvia, Kenya, Japan, Italy, Israel, Ireland, Hong Kong, Ireland, Germany, France, Finland, Denmark, Czech Republic, Brazil, Belgium, Austria and Australia.

The number and scope of communications, new community members and collaborators and growth of their nonprofit movement in every way has grown and experienced more success, but that’s not to say, they have not had some tough times such as communications solution trials that never really worked, DIDs purchased from other virtual phone number service providers where price fluctuated, mostly upward, and service stopped for weeks at a time. The group’s growth was not matched by a flexible, scalable communications set-up. But once they developed in-house with paid guidance from a FreeSWITCH developer their own platform and integrated DIDX.net DID number service, they are now able to grow without the “growing pains.”

Watch Ali and James talk about Dove Gospel Global’s technological path to success.