Happy holidays, 2017! Let’s talk now before the year is over!!! Technology changes to make business more lucrative and life more convenient, but both survive best via a combination of the best innovation and tradition. The goal for all business, in particular, to discover and update new, more practical than ever implementations of products and services. It is no longer just sci-fi movies and shows that share how geographical boundaries will vanish from our world. Now is when that is happening. We are now connected with each other in such a way that boundaries matter less than ever.
Traditional PSTN/mobile communications services and email are really not the most efficient method of communication for businesses. DID numbers are the most effective way to encourage current and potential customers, colleagues, vendors, research partners and more to call businesses. The DID (direct inward dialing number) has no boundaries. A businessman in UK can now own a US number via direct inward dialing when called by those in the US it will ring wherever the UK businessman sets it to ring. The highly empowering use cases are numerous. A potential customer in the US dials the US DID number. It rings the businessman in the UK, thus, enhancing customer experience, support and retention. The UK businessman now has a market, not just in the UK, but also in US. The scenario can be repeated for the US businessman to own a DID number of any city in which he wishes to market, to outsource and more.
Because today’s customers are used to using a mix of technology in communication as is convenient to him or her at any given point in time, businesses need to be available every way possible, including email, chat, webRTC and most conveniently of all direct inward dialing phone numbers. This mix creates unique customer behavior of high expectations. They want what they need and want it to be granted on demand. When they need something from their product or service provider, they want it to be easy to reach them now, not when the vendor has time to get to that customer’s email. Consumer behavior of our modern generation demands quick and easy contact with and quick and efficient response from the product or service provider.
Suppose a potential or current US customer needs to buy a software or service, he quickly browses the Internet and selects a company, usually based on peer recommendation and/or marketing language that convince him. So… he has chosen a company first that fits his needs; it is in UK. He will probably double back and choose a US company even if it is does not perfectly meet his needs. The UK company loses the customer even though they were perfect for each other just because the customer wants to dial a US phone number to reach a provider, not a UK phone number. The US customer most likely feels more comfortable calling a US number instead of a UK number because it is less expensive and feels local. He does not want to use live text chat because misunderstandings can easily occur nor video webRTC because his coverage does not always include strong enough network for video or he does not feel comfortable with video. Back to the beginning, if the UK business owns DID phone numbers of every country where their market is located, it will more likely be chosen to provide a product or service. A US DID number would have saved the day, landing the new order!
Businesses that need retail DID call forwarding to be the choice of product and service provision by any certain local market, can find consumer and small business solutions like this from Voicenter, Flexiroam, MyDivert.com, Big Daddy, Amazon and Virtualphoneline.com. Companies like these make a real business out of providing local presence, direct inbound dialing via DID phone numbers since 1999, the earliest of any of its kind. They make available DIDs of 60 to 140 nations or more at all times and offers special order of other nations’ phone numbers.
On the other hand, if your company is more interested in buying DID phone numbers in bulk and reselling them to consumers and other businesses, then DIDX.net is the perfect choice for you.
Let’s talk a little more about the different scenarios of how DID phone numbers can be used to reach big business and startup goals.
Startup and veteran communications companies and entrepreneurs can provide this exciting calling feature and facility to any specific country or all by mobile application. They just need 1-2 servers and a VoIP switch (or open source asterisk/Voip software) to give such facility. WEBRTC services can reduce cost in bandwidth by enabling, not only audio and video web dial-in, but also dial-in via direct inward dialing phone numbers. The application will be able to simply grab DID numbers from DIDx.net using its API and make available DIDs from 140 nations or more.
For call forwarding, they will use their Asterisk/FreeSWITCH or other type of voice switch to connect the call. Businesses in India, Nepal, Pakistan, Malaysia and other regions have made the king of money people pay attention to in this business. Just message me privately, and let’s have a call to discuss!
Another great business use of DID numbers is SMS service. Today anything can be programmed. Today’s boom of AI and robots makes even much higher demand of such SMS-based services, as these service can provide instructions/updates and notifications for different activities which can be linked with humans’ mobile phones. So DID numbers which have feature of SMS are a great asset in this case. The world needs more countries to offer SMS-enabled DIDS on DIDX.net because the market niche is in demand, is skyrocketing and will continue its growth.
Call Forward Services/Calling Card Business
Though these two business models are not anything new, it’s like David Duffet, Digium’s Asterisk Worldwide Community Director, says, “Some people do well with the ‘keep on keeping on … making it better and better.’” Although market is very saturated, there is still a high demand for new startups to offer these services. They will do well as they add more more features that meet the needs of their market niche to experience excellent profits.
Although call forwarding is good but for business, there is another service that takes CF to a new level. And…machines are necessary to take steps to assist agents to more effectively help customers. Newly popular chatbots can be integrated with this automated solution. Although it is easy to setup on such systems using Asterisk/FreeSWITCH, modern information requires more integration with modern systems and CRMS. There is big potential in the current and future market.
Call Center/Predictive Dialers
Of course, star users of DID numbers are call and contact centers. Direct inward dialing phone numbers (DID phone numbers) are used for incoming calls from current and potentials customers, donors and collaborators. Market well for the product or service the call center provides information about, and the incoming calls will abound. DID phone numbers that are a local call for those who call in response to an advertisement, commercial, infomercial, or Youtube or other live stream demo, make placing that call quick, easy and most of the time…free for the potential customer, donor and collaborator.
Remember, DID phone numbers are for inbound calling, not outbound calling. The outbound is often seen as spam, unwanted hassle, but when a company makes it easy and free for interested parties to call in to a call center to place an order, complete a donation, get technical support or collaborate on research and such…that’s direct inward dialing beauty! Support, sales and other types of service and communication can easily be conducted because of DID phone numbers integrated with call and contact centers and predictive dalliers
Many cutting edge entrepreneur will say that technologies such as direct inward dialing and phone numbers are old stuff because of the Whatsapp/Viber/Telegraph phenomenon. No money in DID phone numbers? Can’t be true! From the consumer level, a lady placing a call to DID phone number that is local to her in order to reach an organization she needs to have a quick, efficient communication with to get what she needs is so much faster and more trustworthy than clicking to Whatsapp or Skype. Then to top it off, quite often her cellular and data network are often slow, dropped and such. She will call businesses she needs to buy from and get help from when the calls are local calls that are free or nearly free.
DIDs can be integrated with chatbot, Iot and AI technologies, all over Internet connectivity to produce convenient and highly efficient communication also. We at DIDX.net invite our customers, vendors, communities and others in IP communications industry to discover how to grow your new business or expand your current one in daily conversations and in person at conferences and exhibitions. Contact me today to get started using DIDX.net. The future is bright!
By Kamal uddin Panhwar, Senior Software Developer/Team lead and technology lover at DIDx(didx.net)