What is a Managed Service Provider? Why DID Japanese Konica Minolta Buy One?

A Japanese business and industrial imaging products company buys 48-person managed service provider to better assist businesses with moving voice services to the cloud. And why not? So…voice is alive and kicking. What is a managed service provider? It delivers managed services. Those managed services are usually provided via a subscription model. Businesses will outsource and subscribe to a managed service provider who manages the certain responsibilities and functions. The MSP uses tried-and-true, strategic methods to improve operations and cut costs for the company that makes the agreement with them.

Konica Minolta acquired managed service provider Columbus, Ind.-based TLS.NET that could eventually provide managed communications services such as electronic mail, phone, VoIP, chat, Internet and/or video conferencing. For now, patch management, remote monitoring. managed antivirus, managed offsite backup. web content protection. remote access, mobile device management, hosted PBX, hosted contact center and SIP trunking to phone system vendors. Konica Minolta’s industrial imaging products company already has the perfect business market that need the assistance to migrate communications services to the cloud for cost-savings and new, empowering features that our DIDX customers and vendors already take for granted.

Konica Minolta call this the Workplace of the Future portfolio they will now offer their clients nationwide. The company has acquired more than 20 different managed service providers since 2012. These acquisitions enable a smart transition from just selling hardware (business and industrial imaging products company) and managed print services to the addition of selling a much more diverse portfolio of total managed IT services. Watch other companies who traditionally sell products to acquire more managed service provider companies and voice will be a major target.

DIDX offers management of direct inward dialing sales and purchases with a portfolio of DID numbers of 140 nations. Sign up today at http://www.didx.net.

VoIP, the Magical Sauce that Will Continue to Drive Trillions of Dollars of Business

VoIP is one of the reasons that Vonage, Skype, Whatsapp, 8×8 and even DIDX were and are solid gold. VoIP, also known as voice over Internet or IP telephony, is just one of the types of communications we have available to use over Internet. But it’s not JUST! As Jeff Pulver said in the 2017 ITEXPO keynote, “When you have natural language interfaces, running with AI, what is it run over? It is riding voice over IP. That’s right, the technology which is inherently taken for granted which some of us didn’t take for granted for years… that magical sauce is what is going to drive a trillion-dollar of business in the not-too-distant future…”

A December 2017 press release notes that Ooma, a company “that’s probably still best known for its VoIP platform, today announced that it has acquired Butterfleye, an AI-powered video camera and security platform that produces a smart security camera for home and business use.” Like “VoIP” is something to be embarrassed about! “Still best known,” like they need to expand before it’s too late? It’s not something to be ashamed of. As long as people speak, sing, and listen to each other, voice over something is a hot commodity like salt cheese, rice, coffee and tea. We take it and them for granted!

So what does Ooma plan to do with Butterfleye’s camera? It will become a part of its Ooma Home security solution. It will also be sold by itself under its original brand name. Features of the camera include face and person recognition and thermal, sound and motion sensors and 24/7 live streaming to practically any device. It sells for $199.99. My cosplay leather jacket brand store is on eBay, so I shop there also and find WiFi cameras as inexpensive as $20 there. Butterfleye team says their security camera is more intelligent and robust than others. (BTW, people want to run away when see GoFundMe or IndieGogo campaigns in their social media feeds, but Butterfleye got their start with over $4 million dollars that way.)

In a recorded video conversation among TMCnet’s Rich Tehrani, Digium’s David Duffet, MongoTel’s Moshe BT and me, our overall goal was to come up with a list of ideas for current companies “still” best known for VoIP…to grow, expand and such. In summary, we decided upon security, SMS, managed services, webRTC, AI, direct inward dialing, chatbots, IOT, CRM, billing, data mining…integrating any of them with VoIP to meet the needs of any sector such as entertainment, agriculture, transportation, medicine, retail, tourism, education, etc.

For example, in 2017 Sugar CRM launched HINT, a software that automatically searches the Internet for business and personal data. TenFold is creating a VOIP/CRM/ marketing connector with features like smart agent Artificial Intelligence and Zoom.us meeting mashups. Those two and Ooma are just three of thousands of “VoIP” companies on every continent that keep their core revenue builder VoIP while launching other products and services that are relevant to their market.

Acquire or be acquired. Appreciate voice. Don’t forget. DIDX is here to help your company grow. From now until January 30, 2018:

  1. Free port in of phone numbers of select 24 nations to DIDX.net for all DIDX customers.
  2. 50% credit on new DID purchases for all current DIDX customers.
  3. $100 credit to NEW DIDX sign ups.